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Transforming the Contact Center with Next Generation Conversation Analytics

SuccessKPI partnered with Maximus to create a mission-critical information solution required by the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic to launch a cloud-based remote contact center at scale with confidence and speed.

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Download the SuccessKPI case study to learn how SuccessKPI and Maximus successfully launch of a massive vaccination information hotline with more than 20K remotely deployed and trained contact center agents in 8 weeks.

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