Transforming the Contact Center with Next Generation Conversation Analytics
SuccessKPI partnered with Maximus to create a mission-critical information solution required by the Centers for Disease Control and Prevention (CDC) during the COVID-19 pandemic to launch a cloud-based remote contact center at scale with confidence and speed.
Download the SuccessKPI case study to learn how SuccessKPI and Maximus successfully launch of a massive vaccination information hotline with more than 20K remotely deployed and trained contact center agents in 8 weeks.