The challenges associated with having disparate systems and silos of data is nothing new to BPO’s, but today, this is compounded by the need to meet the consumer where and how they want to be met. Understanding the optimal customer journey requires BPO’s to have a persistent view of all moving pieces within their organization. Watch this webinar to learn about:
Common roadblocks BPO’s face with disparate systems and data coupled with the need for structured and secure ways of handling this data
A Use Case with a government BPO where Genesys and SuccessKPI teamed up to solve the common issues BPO’s face
What the future holds with the increasing utilization of digital channels and BPO’s consolidation
Geoffrey Joynt
VP Global Channel Sales & BPO Practice Leader, Genesys
