Gain Control of your CX with a 360 CCI Power View: A step by step guide
Managing customer experience requires tackling a complex set of metrics across agents, queues, geographies, customer types, and channels. Mix in data from speech analytics, chatbots, and post call surveys and the picture gets blurry quickly.
Watch this on-demand webinar to learn about factors that make customer experience such a quagmire. Gain insight from a top contact center consultant, Brad Baumunk, President & COO of Robert C. Davis and Associates, and Dave Rennyson, CEO of SuccessKPI as they reveal a charted path forward with a series of key recommendations and steps to put you in control of your customer experience transformation.